Welcome to Velvet Handle (“we,” “our,” or “us”). By accessing or using velvethandle.com  (the “Website”) and purchasing our products, you agree to comply with these Terms & Conditions. Please read them carefully.

If you do not agree, please refrain from using our website.

1. Eligibility

  • Our products and services are intended for users aged 18 years or older.
  • By using this website, you confirm that you meet the age requirement and have the legal capacity to enter into a binding contract.

2. Account Registration

  • Users may create an account to access personalized features, order tracking, and saved preferences.
  • You agree to provide accurate, complete, and up-to-date information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Products and Services

  • Velvet Handle offers a curated selection of premium women’s handbags and accessories.
  • Product descriptions, pricing, availability, and images are provided as accurately as possible.
  • We reserve the right to modify or discontinue products without prior notice.

4. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Payment must be completed at the time of purchase through our secure payment gateways.
  • Prices listed include applicable taxes; shipping fees are added at checkout unless stated otherwise.
  • We reserve the right to cancel or refuse orders for any reason, including suspected fraud or payment issues.

5. Shipping and Delivery

  • Orders are shipped within specified regions, primarily Ghana and selected international destinations.
  • Delivery timelines vary depending on location and shipping partner availability.
  • While we strive for timely delivery, Velvet Handle is not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances.

6. Returns, Refunds, and Cancellations

  • Returns and exchanges are accepted according to our Shipping and Returns Policy.
  • Refunds are processed within a specified timeframe upon approval of a valid return.
  • Orders may be canceled before shipment by contacting orders@velvethandle.com. 

7. Intellectual Property

  • All content on the Website, including logos, product images, designs, text, and branding, is the property of Velvet Handle or its licensors.
  • You may not copy, reproduce, distribute, or use content without our prior written consent.

8. User Conduct

When using our Website, you agree not to:

  • Violate any applicable laws or regulations
  • Interfere with Website functionality or security
  • Post harmful, offensive, or infringing content
  • Attempt to gain unauthorized access to other users’ accounts or data

9. Limitation of Liability

  • Velvet Handle is not liable for indirect, incidental, or consequential damages arising from your use of the Website or products purchased.
  • While we strive for accuracy, we do not guarantee uninterrupted access or error-free content.
  • Our liability for direct damages shall be limited to the purchase price of the affected product(s).

10. Third-Party Links

  • The Website may contain links to third-party websites.
  • Velvet Handle is not responsible for the content, privacy practices, or services of third-party sites. Accessing them is at your own risk.

11. Privacy and Data Protection

  • Your personal data is collected and processed according to our Privacy Policy.
  • By using the Website, you consent to the practices outlined in that policy.

12. Modifications to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Changes will be posted on this page with an updated effective date.
  • Continued use of the Website after updates constitutes acceptance of the revised terms.

13. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by the laws of Ghana.
  • Any disputes arising from these terms or your use of the Website shall be resolved in the courts of Ghana.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Email: info@velvethandle.com
Address: H/NO C164/11 NEAR THE CHIEFS PALACE, KOTOBABI, ABOLA STREET, ACCRA, GHANA