At Velvet Handle, we aim to provide a seamless online shopping experience. Here you’ll find answers to common questions about orders, payments, shipping, returns, and account management.

1. Ordering & Product Questions

Q1: How do I place an order?

  • Browse our collection of premium handbags and accessories.
  • Select your product, choose size/color (if applicable), and click “Add to Cart.”
  • Proceed to checkout and complete payment through our secure gateway.

Q2: Can I modify my order after placing it?

  • Orders can be modified or canceled before shipment by contacting orders@velvethandle.com. 
  • Once shipped, modifications are no longer possible; you may initiate a return instead.

Q3: Are your products authentic and high quality?

  • Yes. Velvet Handle specializes in premium, handcrafted handbags made from quality materials with attention to durability and design.

2. Payments & Refunds

Q1: What payment methods do you accept?

  • We accept all major credit/debit cards, mobile money, and secure online payment gateways.

Q2: Is online payment safe?

  • Yes. All transactions are encrypted and processed through secure payment gateways.

Q3: How do I request a refund?

  • Refunds can be requested within 14 days of delivery if the product is unused and in original condition.
  • Contact settlement@velvethandle.com  with your order details.
  • Approved refunds are processed within 7–10 business days.

3. Shipping & Delivery

Q1: What are your shipping options?

  • We ship within Ghana and select international regions.
  • Shipping fees and estimated delivery times are displayed at checkout.

Q2: How can I track my order?

  • You will receive a tracking number via email once your order is shipped.
  • Track delivery using the courier’s tracking portal.

Q3: What if my package is lost or delayed?

4. Returns, Exchanges & Cancellations

Q1: How do I return or exchange a product?

  • Return requests are accepted within 14 days of delivery.
  • Email orders@velvethandle.com  with your order number and reason for return.
  • Exchanges are processed as new orders once the returned item is received and inspected.

Q2: Can I cancel my order?

5. Account & Privacy

Q1: How do I create an account?

  • Click “Sign Up” on the website and enter your details.
  • Use your account to track orders, save preferences, and manage addresses.

Q2: How can I delete my account or personal data?

Q3: How is my data protected?

  • We use encryption, secure storage, and strict access controls.
  • For more details, see our Privacy Policy and Data Protection & Privacy Controls.

6. Customer Support Contact

If your question is not answered here, our support team is ready to help:

Email: support@velvethandle.com