Velvet Handle (“we,” “our,” or “us”) is committed to transparency and compliance with all applicable laws and regulations in Ghana. This page outlines our regulatory disclosures, business jurisdiction, and consumer protection practices to ensure trust and clarity for our customers.

1. Business Information

2. Compliance Statement

Velvet Handle complies with all applicable laws and regulations, including but not limited to:

  • Consumer Protection Laws: Ensuring product quality, accurate descriptions, and fair trade practices.
  • E-Commerce and Digital Trade Regulations: Governing online transactions, secure payments, and data privacy.
  • Data Protection and Privacy Laws: Adherence to local and international privacy standards, including GDPR for international customers.
  • Advertising and Marketing Standards: All promotional content is truthful, non-misleading, and transparent.

3. Consumer Rights & Protection

Velvet Handle is committed to protecting customer rights:

  • Customers have the right to clear product information, accurate pricing, and transparent shipping policies.
  • Customers can access grievance redressal through our Customer Support Policy.
  • Refunds, cancellations, and returns are handled according to our Refund & Cancellation Policy and Shipping & Returns Policy.
  • Personal data is collected and processed in accordance with our Privacy Policy.

4. Regulatory Authorities

  • Velvet Handle operates under the jurisdiction of relevant Ghanaian government authorities overseeing commerce, trade, and consumer protection.
  • Any disputes not resolved through our internal grievance process may be referred to the appropriate consumer protection agencies in Ghana.

5. Legal Disclaimers

  • Velvet Handle makes reasonable efforts to ensure the accuracy and reliability of information on our website.
  • However, we do not accept liability for minor errors in product descriptions, images, or content updates.
  • The use of this website constitutes agreement with our Terms & Conditions.

6. Contact for Regulatory Queries

For regulatory, legal, or compliance inquiries:

Email: info@velvethandle.com
Address: H/NO C164/11 NEAR THE CHIEFS PALACE, KOTOBABI, ABOLA STREET, ACCRA, GHANA