At Velvet Handle, we respect your privacy and give you full control over your personal information. This page explains how we protect your data, the privacy controls available, and your rights regarding the information you provide while using velvethandle.com. 

1. Data We Collect

We collect information to provide a personalized, secure, and seamless shopping experience. This includes:

  • Account Information: Name, email, phone number, shipping/billing addresses
  • Transaction Details: Orders, payments, and purchase history
  • Usage Data: Browsing behavior, search activity, and interaction with our website
  • Communication Data: Emails or messages sent to our support team

For a complete overview, see our Privacy Policy.

2. How We Protect Your Data

  • Encryption: All personal and payment information is encrypted during transmission.
  • Secure Storage: Data is stored on secure servers with restricted access.
  • Regular Security Updates: We maintain up-to-date security measures to prevent unauthorized access, loss, or misuse of data.
  • Third-Party Compliance: All third-party service providers (payment gateways, hosting, analytics) meet strict data protection standards.

3. Your Privacy Controls

We empower you to manage your data with the following options:

a. Account Settings

  • Update personal information, including email, phone number, and addresses.
  • Change passwords and enable two-factor authentication (2FA) for added security.

b. Data Access & Correction

  • Request a copy of your personal data for review.
  • Correct inaccurate or outdated information.

c. Data Deletion

  • Request deletion of your account and associated personal information.
  • Some transactional data may be retained for legal compliance or legitimate business purposes.
  • For deletion requests, contact support@velvethandle.com. 

d. Cookie & Tracking Preferences

  • Control the types of cookies and tracking technologies used during your browsing session.
  • Access settings through the Cookie Consent Banner or your browser preferences.

4. Data Retention Practices

  • Personal data is retained only as long as necessary for business operations, legal obligations, or legitimate interests.
  • Transaction and order history may be kept for up to 5 years to comply with financial regulations.
  • AI input data is temporarily stored for platform improvements and securely deleted afterward.

5. International Data Transfers

  • Customer data may be transferred and stored outside your country of residence, including servers in Ghana and partner locations.
  • Transfers are protected with appropriate safeguards in line with local and international privacy laws.

6. Children’s Data Protection

  • Velvet Handle does not knowingly collect information from children under 18 years.
  • If we discover that a child’s personal data has been collected inadvertently, it will be deleted promptly.

7. Contact for Privacy Concerns

For questions, requests, or concerns regarding data protection or privacy:

Email: info@velvethandle.com
Address: H/NO C164/11 NEAR THE CHIEFS PALACE, KOTOBABI, ABOLA STREET, ACCRA, GHANA